Instant Messaging Services and Its Uses in Business

The growth and development of technology is something that everyone benefits. Technology doesn’t only benefit companies that are technology based. It benefits businesses of all kinds. The new and useful technologies have reduced work for many companies and increased their profits. Empowering employees, growing the industry and reaching out to potential clients is made easy by technology. Many businesses have made the most of these technologies and are using the latest technologies. They have tough competition in this matter from other businesses.

Instant messaging is one technology that most of the businesses are using today. It is a very helpful technology for the present scenario. Instant messaging (IM) is the exchange of text messages instantaneously using a video conferencing software application. These instant messages will allow the employees to communicate amongst themselves in an easy and convenient way. There will be no need of a separate inbox to contact the co-workers. As the messages will appear instantly on the recipient’s screen, the communication is swift and accessible.

What are the benefits of instant messaging?

Group Chat –

When more than two employees have to discuss an issue, it is difficult to send a single message to all and then get replies of all of them separately. With one single portal, the group can chat with everyone instantly. The exchange of ideas and doubts will be done openly and anyone with an opinion can say what they feel like. This will encourage team work and exchange of ideas resulting in better performance.

Cost Effective –

It is one of the most cost effective communication modes that can be used in any business. It eliminates the need of traveling, phone calls, meetings and other modes of communication.

Back Up –

Not only can you chat with all the employees but can store all the messages and have a backup. This will come in handy when the same kind of issue arises and you need a solution.

Anywhere –

No matter where the team members are, they can instantly access the group chat. This will be especially useful for businesses which have their bases in many countries. All the employees from all the branches across the world will be able to communicate with each other in a hassle free method.

Convenience –

It is convenient when all the employees use one common mode of internal communication. One common messaging tool will save time, energy and risk.

Any Time –

As you can send SMS and instant messages from the smart phones, it is accessible anywhere, anytime. The employees do not have to wait till they reach their work station to see the messages. They can view it anywhere, while travelling, at home, at holidays at any time of the day.

No Delays or Interruptions –

Instant messages will have fewer interruptions. There will be fewer delays in the work task. As they are not as distracting as a phone call, the flow of work will not stop. Also, there is no chance for delay of getting suggestions, feedbacks, or information.

Having a good online communication facility among the team embers is one of the most necessary aspects of running a successful business. With the instant messages, you can balance the communication gap that exists between the employees.